At Quantum we always put you and your customers first with bespoke delivery that generates real value through our people and processes:

• Inbound & Outbound Call Centre using latest technology and call recording to fit in with your business
  
  
  
  
• Customer Service and Enquiries
  
  
  
  
• Overflow and Queue buster
  
  
  
  
• Non-standard hours or capability 24x7x365
  
  
  
  
• Welcome Calls and Call Me Back Calls
  
  
  
  
• Order Taking
  
  
  
  
• Lead generation
  
  
  
  
• New Customer acquisition programmes
  
  
  
  
• Retention programmes
  
  
  
  
• Up-Selling and Cross-Selling
  
  
  
  
• Surveys, Customer satisfaction and Mystery Shopper
  
  
  
  
• E-mail & Web management and response service
  
  
  
  
• SMS Campaigns
  
  
  
  
• Technical Support
  
  
  
  
• Data Verification and Analytics
  
  
  
  
• Channel Servicing
  
  
  
  
• Debt Recovery and reminder calling
  
  
  
  
• Lapsed and lost customer campaigns
  
  
  
  
• Our BPO offering as well as Contact Centre BPO
  
  
  
  
• Loan; Debt; General & Life Insurance; Banking BPO’s
  
  
  
  
• Finance & Accounting BPO’s
  
  
  
  
• Legal & Professional BPO’s
  
  
  
  
• Airline and travel BPO’s
  
  
  
  
• Utilities BPO’s
  
  
  
  
• Health BPO’s
  
  
  
  
• Generic BPO’s